Customer Service Agents and Chatbots: A Beautiful Relationship [Infographic] – MarketingProfs.com (subscription)

There is a beautiful relationship between customer service agents and chat bots. Chat bots are all over the place these days. You might not even know you are chatting to one sometimes. The customer service solution that most people like is a combination of the chatbot and the customer service representative. That allows the easy questions to be handled by the chatbot and the harder ones to be answered by a representative. That will work out great for everyone.

Read more: Customer Service Agents and Chatbots: A Beautiful Relationship [Infographic] – MarketingProfs.com (subscription)