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You are here: Home / Commentary / Customer Service In Healthcare: The Paradox Of Patient Satisfaction And Patient Experience – Forbes
Customer Service In Healthcare: The Paradox Of Patient Satisfaction And Patient Experience – Forbes

Customer Service In Healthcare: The Paradox Of Patient Satisfaction And Patient Experience – Forbes

May 29, 2017 By RhinoSupport Leave a Comment

Customer service can at times be challenging even for the best of representatives in the field. With health care when it comes to patient satisfaction it starts with patient experience. Being able to be warm and using empathy for patients can lead to better patient satisfaction and thus providing a gratifying experience. Even the most difficult of patients can be found to be satisfied when the experience between them and the representative is on a more caring level and not just another number in the line.

Key Takeaways:

  • Micah Solomon interviews James Merlino, M.D., President and Chief Medical Officer for Strategic Consulting at Press Ganey Associates, about patient satisfaction and experience.
  • They discuss how to provide health care professionals with knowledge and skills, which can be used to interact mindfully with their patients.
  • By going back to basics, as well as researching innovative new ideas, both patients’ needs and health care workers’ needs, can be met.

“[In healthcare], we are in the ultimate service business: there is no tighter, more personal bond that exists in any business than that of a caregiver and a patient.”

Read more: https://www.forbes.com/sites/micahsolomon/2017/05/11/delivering-customer-service-in-healthcare-patient-satisfaction-and-the-patient-experience/

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Related posts:

  1. Six Unmistakable Signs A Company Doesn’t Care About Customer Service – Forbes
  2. Josh Feast’s Cogito Provides Technology To Bring Charm Back To Customer Service – Forbes
  3. Customer Service Will Fail When Employees Forget How It Feels To Be A Customer – Forbes
  4. How To Have Rock Star Customer Service On Twitter – Forbes

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