A website for entrepreneurs has a feature about how to deliver good customer service. The author begins by referring to a business book that states the critical nature of good customer service. The writer offers several bits of advice. One is to hire the right people for the job. Another is to make sure the customer service team has the authority to solve problems. The writer feels everyone in the company should be customer service oriented – not just the representatives.
Read more: Customer Service Is Ground Zero For Success – Entrepreneur
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