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You are here: Home / News / Customer Service – Marketing Extension – JOSIC – Digital Intelligence

Customer Service – Marketing Extension – JOSIC – Digital Intelligence

April 25, 2017 By RhinoSupport Leave a Comment

Customer service is directly correalated to customer retention. In an online setting, customer service is fundamentally different because you will probably never meet your customer face to face. Customer service is an extension of a companies marketing efforts, thus the same effort one puts into the front-end side of marketing must be applied to the customer service department. Comprehensive FAQs, in-depth operation instructions, and expedited responses to customer complaints are a few techniques that online businesses can use to effectively improve marketing.

Read more: Customer Service – Marketing Extension – JOSIC – Digital Intelligence

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Related posts:

  1. Customer Service Will Fail When Employees Forget How It Feels To Be A Customer – Forbes
  2. AI-Powered Customer Service Needs The Human Touch – Huffington Post
  3. Google wants to use artificial intelligence to boost customer service
  4. If you want to win the digital customer, unite sales and marketing

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