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You are here: Home / News / Customer service: Thoughts on call center frustration – Green Bay Press Gazette

Customer service: Thoughts on call center frustration – Green Bay Press Gazette

May 26, 2017 By RhinoSupport Leave a Comment

Clarabridge did a study of call center interaction that indicated many reasons for dissatisfaction. Agents reported that they were not adequately trained, were overextended, and feedback collected on calls was not distributed to other departments where solutions could be addressed. Customers were frustrated with long wait times, the inability to talk to a real person, and an unsatisfactory interaction with the agent. Yelling and threats of cancellation occurred. Managers can provide more fixes than they currently do.

Read more: Customer service: Thoughts on call center frustration – Green Bay Press Gazette

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Related posts:

  1. 9 Ways to Improve Your Contact Center Operations
  2. How can they help you? By making a call to customer service painless – The Boston Globe
  3. Michael Hicks: Bad regulation leads to bad customer service – Muncie Star Press
  4. How Social Media Impacts Customer Service – Bobit Business Media (press release) (blog)

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