The online version of a major business magazine has a feature for entrepreneurs. A writer covers how to improve customer service. The writer claims poor customer service is the result of inadequate training, or training that is not followed up on. Also, if the employee has no power, he or she may not be able to help. The writer offers exercises to make customer service reps remember how it is to be customers. He suggests role playing, or paying employees to go to a place that has great customer service.
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