When starting a business one of the most essential functions to consider is customer service. Helpshift, an in-app customer support leader states that there is a cost associated with each new customer you acquire, and you want to retain them. If you neglect them, all the money you spent in advertising, social media, targeted searches or other draws will have been wasted. Superior customer support will keep them with you and make them loyal fans of your brand.
Key Takeaways:
- Develop a strong relationship with your customer. This will keep you on their mind.
- You will pay to get your customer. Directly or indirectly there is always a cost to aquire customers.
- Listen to your customer and their industry. Stay ahead of their needs and you are sure to keep them.
“All of the money you spent to acquire the customer is gone the second you neglect them.”
Leave a Reply