We have all left a a store thinking to ourselves I can’t believe how terrible the service is in that place. Excellent customer is so rarely experienced in a typical retail setting it becomes memorable.
There are many reasons for this lack of quality retail employees. Most notably low pay has limited the talent pool available to retailers.
Partnering with the right employee search firm provides retailer employers with a stream of potential hires that will understand and promote the culture of company.
- The pay scale for retail help is generally notoriously low, which leads to a mediocre sales force and mediocre customer service.
- Fortunately, some retailers are catching on to the fact that a higher grade of workforce requires a higher pay scale.
- Smart retailers are not only willing to pay top dollar for a great workforce, they understands their target demographic and how to get the best people to serve them.
“It’s no mystery – we all know when we receive great service – it stays with us. Not long ago I experienced customer service at its best! Ultimately by going beyond what was expected and providing strong knowledge of the product/merchandise, having patience and a keen interest in helping – not only did I leave feeling special”