Does Rhino Support work with email?
Yes! Add email forwarding or your POP3 settings and your customers won’t ever have to login.
What about duplicate or related tickets?
No problem. You can instantly join multiple tickets together with a single click.
Can I add support to any site?
Absolutely! Add scrolling tabs, text links or ticket forms to any site with convenient copy/paste options.
Do I have to install a program?
There’s no program to install. Rhino Support is a hosted solution, so you won’t have to add or install anything. Once you sign up, your account will be created automatically for you.
Does Rhino Support have an API?
Yes, Rhino Support has an API that we are continuously adding to in order to allow other 3rd party applications to integrate with Rhino Support.
How long does it take to set up?
Just minutes – seriously. There is no complicated “install” and you don’t need a special server to use Rhino Support. It’s a web-based solution that can be quickly integrated into your existing business a variety of ways. Our setup wizard will walk you through the essentials so that you can get started right away.
Can I manage multiple websites with Rhino Support?
Yes! You can easily manage support for multiple websites (up to 5) right within the same account. This is perfect for companies that want to keep support for various product lines separate but don’t necessarily want to create a whole new account.
How can I manage tickets?
It’s easy to manage tickets. With Rhino Support, you can assign tickets to another agent or department by selecting from the drop-down. If a ticket needs immediate attention, the star icon next to each ticket can change colors indicating its priority. With a direct ticket URL it’s a breeze to share tickets with others. You can also tag your tickets so you can find them quickly later on.