After a talk with business man, Kevin Bark, it was learned that the word “fine” is the last word he wants to hear from a customer. When customers say they are “fine” they often are not fine at all. In fact, it can often mean that they are unsatisfied, and that is when you should work the hardest to try to get your customer satisfied once more. Customers like this can say they are satisfied, but will not come back to you and not refer any other people to your business, which hurts you in the long run.
Key Takeaways:
- If a customer reports that something was fine that may indicate there was a problem even if no complaint was made.
- A customer who doesn’t complain but also doesn’t praise your business may not come back and probably won’t recommend your business to others.
- If a customer says something is merely fine you should find out if there was a problem and try to salvage the relationship with them.
“Fine does not always mean fine! In customer service, fine means okay at best – average, trite, mundane and unimpressive.”
Read more: http://www.business2community.com/customer-experience/fine-f-bomb-customer-service-01849970
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