If you work in customer service, you are probably doing a lot of things the right way, but just as many the wrong way. We all know that customer service has a major impact on the loyalty you’ll receive from consumers, but what doe it take to succeed? The information provided here gives you an in-depth, clear understanding of the best and the worst customer service practices so you know just what to do to get ahead.
Key Takeaways:
- While customer service can be a difficult and complex concept to perfect, there are some key practices that can help avoid bad customer service.
- Some of the worst practices involve leaving a customer with a negative feeling, including not acknowledging them, making them feel awkward or bothersome, or making other employees look bad.
- Ways to avoid bad practices are to provide greetings, be willing to help, keep discipline private, courteously own mistakes as a group, and make the customer the priority.
“Customer service is more than just common sense. It’s not always easy to pull off … customer service is a nuanced art that benefits from philosophy, planning, and practice.”
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