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You are here: Home / Commentary / Five Customer Service ‘Worst Practices,’ Plus The Five Best Practices That Can Prevent Them – Forbes
Five Customer Service ‘Worst Practices,’ Plus The Five Best Practices That Can Prevent Them – Forbes

Five Customer Service ‘Worst Practices,’ Plus The Five Best Practices That Can Prevent Them – Forbes

July 10, 2017 By RhinoSupport Leave a Comment

If you work in customer service, you are probably doing a lot of things the right way, but just as many the wrong way. We all know that customer service has a major impact on the loyalty you’ll receive from consumers, but what doe it take to succeed? The information provided here gives you an in-depth, clear understanding of the best and the worst customer service practices so you know just what to do to get ahead.

Key Takeaways:

  • While customer service can be a difficult and complex concept to perfect, there are some key practices that can help avoid bad customer service.
  • Some of the worst practices involve leaving a customer with a negative feeling, including not acknowledging them, making them feel awkward or bothersome, or making other employees look bad.
  • Ways to avoid bad practices are to provide greetings, be willing to help, keep discipline private, courteously own mistakes as a group, and make the customer the priority.

“Customer service is more than just common sense. It’s not always easy to pull off … customer service is a nuanced art that benefits from philosophy, planning, and practice.”

Read more: https://www.forbes.com/sites/micahsolomon/2017/06/30/five-customer-service-jerk-moves-worst-practices-and-the-best-practices-to-prevent-them/

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Related posts:

  1. Best Practices For Online And Ecommerce Customer Service – Customer Think
  2. For Customer Service Secrets And Best Practices, Try Consulting A Master Of Hospitality – Forbes
  3. Nine Customer Service Best Practices That Will Lead Your Company To Extraordinary Success – Forbes
  4. Why American customer service is the worst – The Independent

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