Customer service is mandatory if you want your business to overcome the hurdles and challenges of success and lead the way in the industry. Customers want to be respected and valued by the companies they frequent. When you go above the call of duty to keep them happy, you are well on your way to success. Follow these five golden rules of customer service, and your success is something that is soon to come if you’re ready.
Key Takeaways:
- Be friendly and approachable. Simply doing a good job is not enough. Great customer service means doing a great job and providing a great experience.
- Know your clients and what they want. In my field, the big difference between a senior and junior adviser is really knowing what the client needs, but this is applicable to any industry.
- now how much sharing is caring. Make sure you have everything under control so your clients can have every confidence in you, but be honest about anything they need to be aware of.
“We all know what a difference a great customer service experience can make, but what sets the good apart from the great?”
Read more: http://www.m2woman.co.nz/3-five-golden-rules-customer-service/
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