If you have a business you know how vital customer service is. When it comes to common services and products that is often times something that will make or break your business. If they don’t like your customer service they can easily go some place else to spend their money. When it comes to E-commerce it is often something that is over looked as there is usually no face to face contact. But that does not mean that there are not things you can do. Respond to emails quickly and politely. Do returns, refunds, and exchanges. Do whatever it takes to make your customer happy.
- Customer support is a key component of good customer service and should, when possible, be available around the clock.
- Trends shift, as do consumer needs, which makes paying attention to customer feedback critical to customer service and loyalty.
- Key to customer service and creating customer loyalty, is always having the fastest possibly response time for any type of customer concern.
“On average, 40% of an e-commerce store’s revenue is created by 8% of its customers, so getting that customer to come back is key”