As customer service continues to evolve getting an edge and providing the best service can be challenging. To elevate the quality of customer service, one avenue that can be pursued is finding an industry professional in Hospitality. Managers in Hospitality have generally a very good outlook on customer needs. These types of professionals deal with people on a constant basis with a goal to ensure their needs are met. Understanding this aspect of the job can help to lead to better service for customers.
- In customer service, no matter the circumstance, the customer always is put in eh number one spot.
- Be yourself, but don’t be rude, basically treat others how you would want to to be treated if you were at a resort.
- Always leave an everlasting memory both when a customer is arriving and leaving.
“Be genuine, friendly, and timely. Anticipate needs and then exceed expectations.”