The best customer service agents are the ones that have empathy, they are willing to put themselves in their customer shoes to see where they’re coming from and help resolve any customer service issues. Not everyone finds empathy comes naturally easy but most customer service agents can be trained to use empathy in the customer situations. Hiring people who seem extroverted to begin with can make this even easier because they have a natural need to communicate and understand people and empathy comes easier to them
Key Takeaways:
- Asking different employees the same question can result in different answers depending on if that person is empathetic.
- There is a debate as to whether people are born empathetic or it can be taught.
- People that are empathetic seem to be more people friendly and like to talk to people.
“There are ‘yes’ people and ‘no’ people,” he said. “Always find the ‘yes’ ones because they will do whatever it takes to help you in your situation”
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