Who ever said a career in customer support was a dead issue was quite wrong. When aligning the concrete goals one would like to achieve in their career customer service can be a big part of that. Developing leadership skills to understand and deal with even the most frustrated customer can be more than just closing the deal. In the world today customers are looking for a more friendly and warm conversation when dealing with customer service and learning how to do this efficiently and effectively can help launch a career into management when learning the skills necessary to push traffic as efficiently as possible.
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