When it comes to particularly important aspects of a help desk, one of the most critical and important aspects of a help desk in particular is scheduling reminders for ongoing conversations. However sometimes when it comes to this particular thing it is hard to know all of the details. This particular article offers you the insight into some particular scheduling reminders for ongoing conversations.
- The lesson that our team learned was that it was easier to identify and create categories for the high level steps, then create individual articles for each platform we integrate with underneath, instead of one long article covering all of them.
- Whenever a customer emailed with a question, instead of sending them a link to a long knowledge base article with a note to scroll to the appropriate section, our team was able to send a link to an article that explained the exact step the user was having trouble with.
- Our engineering team took it a step further by building out an internal guide that any logged-in user could access, by taking advantage of the Docs API in our Laravel application.
“One of our challenges at Deadline Funnel has always been user onboarding and support, because we integrate with almost every email provider and landing page builder.”