If you have a business and want to keep it going strong for a long time you are going to need to have great customer service. If you don’t you will have bad word of mouth and people will not keep coming back to you. Some great secrets from large retailers are; Get involved on social media, don’t be afraid to apologize when customers are upset, make sure you have transparent prices and offer a bit extra.
- Using social media can keep your customers engaged, in the know and help you stay abreast of concerns and address them before they become full-blown problems.
- A sincere and heartfelt apology when a customer cites a real mistake, or something goes truly wrong, can make all the difference in ensuring brand loyalty.
- Customers feel valued when they are offered perks, or price reductions, for loyal patronage.
“Marketing will only get customers to your door, but how do you make them keep coming back for repeat business with you? Creating loyalty and dedication towards your products and services from customers can only be achieved through excellent customer service.”