TravelBird is an online travel agency that is going to incorporate artificial intelligence into their customer service. This change is in response to current service employees being overwhelmed with so many customer requests and questions. Many of these questions were simple, and can be answered by an automatic service. This will free up time for TravelBird employees to work on more creative tasks, rather than administrative responsibilities. This strategy will be a mix of AI and humans, instead of one replacing the other.
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