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You are here: Home / News / How Artificial Intelligence is Transforming Enterprise Customer Service – Forbes

How Artificial Intelligence is Transforming Enterprise Customer Service – Forbes

May 3, 2017 By RhinoSupport Leave a Comment

The online version of a major business magazine has a feature on how companies are turning to artificial intelligence to meet their customer service requirements. The companies are using two types of artificial intelligence. One relies completely on machines, while the other has a human involved. The industry has humorously dubbed the latter cyborgs. The report states at least 80 per cent of companies are using or plan to use artificial intelligence. It is estimated that the first type brings the time down for human talking by ten per cent.

Read more: How Artificial Intelligence is Transforming Enterprise Customer Service – Forbes

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Related posts:

  1. Google wants to use artificial intelligence to boost customer service
  2. How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service – JOSIC – Digital Intelligence
  3. The Essential Artificial Intelligence Glossary for Marketers
  4. Customer Service Will Fail When Employees Forget How It Feels To Be A Customer – Forbes

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