Customer service people use Facebook to collect customer responses and encourage participation. Facebook may provide the platform where customers are able to share their experience and have it be seen. Based off their experience, a recommendation may be given to the customers. Being tentative with customers with recommendations is a good way to increase a positive experience. Having a goal and enjoying the experience listening to the customer is another way to improve the rating.
Read more: How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement – Forbes
Leave a Reply