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You are here: Home / Commentary / How One Simple Change Can Improve Your Client and Employee Satisfaction Rates
How One Simple Change Can Improve Your Client and Employee Satisfaction Rates

How One Simple Change Can Improve Your Client and Employee Satisfaction Rates

January 18, 2017 By RhinoSupport Leave a Comment

Change can be difficult, but it shouldn’t deter you from making a change if it positively effects your company. A company should remain diligent and recognize the need for change. Getting the management team involved in one change can make a huge impact on a company. A company mentioned in the article saw a 50% increase in their bottom line sales by making a simple change to their working structure.

Key Takeaways:

  • If you and your leadership team manage development effectively and commit to transparent communication with your team and clients, you might be surprised by how smooth the process can be.
  • Rather than separate departments, we designed smaller teams called “pods” that include three team members essential to an effective content strategy who collaborate to serve their assigned clients.
  • In the past, the resignation of one account strategist meant we’d need to transfer all his clients to other account strategists right away. That back-and-forth transfer of clients weakened the client experience and added stress to other team members.

“So whether you’re behind the wheel of a Ford Focus or a semi-truck, change will be inevitable — but there’s no reason for it to drive you off the road.”

https://blog.hubspot.com/marketing/simple-change-employee-client-satisfaction

Related posts:

  1. The Surprisingly Simple Way to Improve Employee Retention in Customer Support
  2. How to Use Intrinsic Motivation to Improve Employee Performance
  3. 7 Phrases That Undermine Client Relationships (And What to Say Instead)
  4. How to Translate Unhelpful Client Feedback: What 11 Phrases Really Mean

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