How One Simple Change Can Improve Your Client and Employee Satisfaction Rates

Change can be difficult, but it shouldn’t deter you from making a change if it positively effects your company. A company should remain diligent and recognize the need for change. Getting the management team involved in one change can make a huge impact on a company. A company mentioned in the article saw a 50% increase in their bottom line sales by making a simple change to their working structure.

Key Takeaways:

• If you and your leadership team manage development effectively and commit to transparent communication with your team and clients, you might be surprised by how smooth the process can be.
• Rather than separate departments, we designed smaller teams called “pods” that include three team members essential to an effective content strategy who collaborate to serve their assigned clients.
• In the past, the resignation of one account strategist meant we’d need to transfer all his clients to other account strategists right away. That back-and-forth transfer of clients weakened the client experience and added stress to other team members.

“So whether you’re behind the wheel of a Ford Focus or a semi-truck, change will be inevitable — but there’s no reason for it to drive you off the road.”

https://blog.hubspot.com/marketing/simple-change-employee-client-satisfaction