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You are here: Home / Commentary / How Social Media Impacts Customer Service – Bobit Business Media (press release) (blog)
How Social Media Impacts Customer Service – Bobit Business Media (press release) (blog)

How Social Media Impacts Customer Service – Bobit Business Media (press release) (blog)

May 18, 2017 By RhinoSupport Leave a Comment

Social media can expand customer service by interacting with established customers and making connections with new customers. Companies using social media should check the page daily and post a few times a week. Customers can also use social media to post their reviews. You need to stay current with trends and create interesting posts, if you have to, hire a professional to maintain your presence on social media. If a customer posts a bad review, own it, don’t ignore it. Also encourage customer reviews , it keeps your customers engaged and can help you improve your business.

Key Takeaways:

  • Customer service is key for businesses as conversations can now continue with social media.
  • Staying active on social media through contests is a great way to engage users.
  • Adjusting to negative online reviews can have a positive impact on your business.

“It’s important to respond to comments on review sites like Yelp or TripAdvisor, especially those that are negative or address a concern.”

Read more: http://www.autorentalnews.com/channel/rental-operations/article/story/2017/05/how-social-media-impacts-customer-service.aspx

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Related posts:

  1. Use Social Media to Improve Customer Relations
  2. Planning Social Media Content? Ask Yourself These 9 Questions
  3. 11 Free Stock Photo Sources for Your Ecommerce Blog and Social Media Site
  4. How to get maximum advantage of social media for customer service – Customer Think

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