After the first task of getting customers, there is the next task of keeping them. End-to-end customer service can support a consumer throughout the business cycle. Your company has to be proactive instead of reactive. For example, calling a customer instead of waiting for a call. You should be transparent in order to provide consumers with more useful information. Get as much data and info as you can on the consumer in order to fulfill their needs. Finally, you cannot be restricted to one medium of communication.
- End-to-end services utilize data about consumers in order to proactively provide them with solutions before their problems arise
- Cloud-based services have provided transparency and efficiency to tasks such as scheduling, as different stakeholders have access to timely information.
- With the advancement of technology, consumers now have various ways of contacting technicians of the company, while the technicians can also have more access to knowledge and information.
“Rather than waiting for a customer to call support with a problem or a question, an integrated cloud solution offers the opportunity for a proactive field service response.”