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You are here: Home / Commentary / How to acquire (and keep) customers with end-to-end field service
How to acquire (and keep) customers with end-to-end field service

How to acquire (and keep) customers with end-to-end field service

April 25, 2017 By RhinoSupport Leave a Comment

After the first task of getting customers, there is the next task of keeping them. End-to-end customer service can support a consumer throughout the business cycle. Your company has to be proactive instead of reactive. For example, calling a customer instead of waiting for a call. You should be transparent in order to provide consumers with more useful information. Get as much data and info as you can on the consumer in order to fulfill their needs. Finally, you cannot be restricted to one medium of communication.

Key Takeaways:

  • End-to-end services utilize data about consumers in order to proactively provide them with solutions before their problems arise
  • Cloud-based services have provided transparency and efficiency to tasks such as scheduling, as different stakeholders have access to timely information.
  • With the advancement of technology, consumers now have various ways of contacting technicians of the company, while the technicians can also have more access to knowledge and information.

“Rather than waiting for a customer to call support with a problem or a question, an integrated cloud solution offers the opportunity for a proactive field service response.”

Read more: http://www.the-future-of-commerce.com/2017/04/04/end-to-end-field-service-sap-hybris/

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Related posts:

  1. Provide Excellent Customer Service with Live Chat (Infographic)
  2. Customer Service’s Changing Landscape
  3. 5 ways field service supports top-notch customer service
  4. 3 Ways to Acquire Customers on Social Media

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