With recent airline incidents shining light on poor customer service and the readiness of people with cellphones documenting customer service incidents, it’s important to avoid bad publicity by providing good service. Restaurants especially have to be careful and might even want to consult a lawyer for advice. Restaurants need to carefully educate employees for any customer service issues that come up. Training employees in situations they can make a customer happy or even situations when a customer is unruly and cannot calm down are important part of any training situation.
- Training and standard operating procedures can help avoid customer service disasters
- Customer service issues are getting a lot of press due to the power of social media to quickly disseminate information.
- Simple proactive customer service practices like empathy and patience can go a long way to avoiding PR disasters. Just be careful to protect the company’s interests.
“Does customer service training need to involve lawyers? With social media as a factor, it probably should.”