A customer service flop that is recorded and shared on the internet can be really bad news for a company. Restaurants can avoid this pitfall by giving customers more than they expect. You could try offering a free drink or appetizer. Properly train your employees in service situations. If a problem does arise, handle it slowly and calmly. Do not condone any customer misbehavior though. Call the cops if necessary to remove a rowdy customer.
Key Takeaways:
- Client benefit has been a hot-catch point as of late after a progression of profoundly open occasions on aircrafts became famous online via web-based networking media.
- One traveler was dragged from a plane in the wake of declining to surrender his overbooked situate.
- When the vast majority have cell phones convenient to take photographs or recordings of any potential client benefit calamity.
“Potential customer service catastrophes happen every day across the industry.”
Read more: http://www.nrn.com/operations/how-avoid-customer-service-catastrophe
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