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You are here: Home / Commentary / How to avoid a customer service catastrophe – Nation’s Restaurant News
How to avoid a customer service catastrophe – Nation’s Restaurant News

How to avoid a customer service catastrophe – Nation’s Restaurant News

May 5, 2017 By RhinoSupport Leave a Comment

A customer service flop that is recorded and shared on the internet can be really bad news for a company. Restaurants can avoid this pitfall by giving customers more than they expect. You could try offering a free drink or appetizer. Properly train your employees in service situations. If a problem does arise, handle it slowly and calmly. Do not condone any customer misbehavior though. Call the cops if necessary to remove a rowdy customer.

Key Takeaways:

  • Client benefit has been a hot-catch point as of late after a progression of profoundly open occasions on aircrafts became famous online via web-based networking media.
  • One traveler was dragged from a plane in the wake of declining to surrender his overbooked situate.
  • When the vast majority have cell phones convenient to take photographs or recordings of any potential client benefit calamity.

“Potential customer service catastrophes happen every day across the industry.”

Read more: http://www.nrn.com/operations/how-avoid-customer-service-catastrophe

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Related posts:

  1. 10 Must-Have Customer Service Skills (and how to identify them) – Customer Think
  2. The Rise of Chatbots in Customer Service Across Industries – Customer Think
  3. Slimy Marketing Can Hurt Your Business. Learn How to Avoid It.
  4. How to get maximum advantage of social media for customer service – Customer Think

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