Virtual customer service assistants can be a significant tool for your customers by overcoming three big issues. Because the assistant is available anytime and all the time, there is very little customer time wasted. Improvements in AI allow the virtual assistant to speak in a more human tone and cadence for a more personalized experience. Also they can reduce the effort a customer has to make to access what they want. When used appropriately, they can be beneficial for your company.
- Automated voice systems and chat bots are no longer the last word in virtual assistant technology.
- Early automation options, begun in the 1990s, were often hampered by limited menu options and poor voice recognition.
- Today’s assistant models offer far more natural conversation rhythms and enhanced ability to understand.
“A virtual assistant is infinitely scalable, able to assist as many customers at one time as it needs to.”