Many people dread having to call into phone centers to get their problem worked out, but with today’s social advertising that problem could be at an end. Many companies are now using social channels to communicate with their customers, and some have even started using online chat services on their websites. This allows businesses the ability to contact consumers live, and makes it so that the consumer can work to get their issue resolved while not taking a lot of time out of their day. Every business has to make customer service come first because that is how you keep customers, and the use of social channels is a great way to start doing that.
- Social media allows for more quick replies and global response access
- On site messaging opens the line of communication for customers to ensure immediate assistance
- Customers don’t think they’re priorities for companies, so proactive customer service is important
“To get your brand on the map, and to garner new (and satisfied) customers you have to promote your progressive customer-first initiatives.”