For business the aspect of a killer customer service team is invaluable. There are also many benefits to having a customer happiness team and can often mean the difference between your company itself and another similar one. For wowing your customers you should also write thank you cards, allow orders to be place over the phone, allow customers to change their orders, and a few others things for the old school way.
- Having a killer customer service team (which I will refer to in this article as “customer happiness”) is invaluable.
- Many businesses choose to outsource their call centers, and while this certainly is an option, you’ll sacrifice the ability to connect with your customers on a more human-to-human basis.
- Superb customer service is important because it turns customers into brand advocates and repeat purchasers.
“Having a dedicated and diligent customer happiness team can be a differentiator between you and a similar company.”