‘I Hate Your Customer Service–But I’ll Never Tell You That’ – Forbes

Customer service is important in almost any type of business. It can go wrong in any number of ways. Most customers won’t tell you what they don’t like, so when you get one that complains, listen. He/she may have valid points.
The author came up with seven possible problem areas. This makes this article well worth reading, if have have issues in your business. Read it, and use it as a reference point to insure you’re not making the same mistakes outlined here.

Read more: ‘I Hate Your Customer Service–But I’ll Never Tell You That’ – Forbes