Businesses need to learn to look at customer complaints as a lucky break. It can be uncomfortable, irritating, and disappointing to hear a customer say that they are not happy with something. Despite this businesses need to be grateful for complaints and view them as an opportunity for improvement. Most customers do not inform businesses when they are unhappy, they just take their business elsewhere and sometimes provide negative reviews online or with word of mouth. This articles provides numerous aspects of customer service to pay special attention to. One of the most important aspects is the first few seconds after a customer makes contact. If a customer is ignored by employees in person or greeted with indifference or a long wait time on the phone, then the entire experience will be viewed as negative. The most important thing for employees to remember is that consumers do not like feeling that a company’s employees are indifferent. Enthusiasm and interest are essential.
You are here: / / ‘I Hate Your Customer Service–But I’ll Never Tell You That’ – Forbes