When it comes to making a home technology company a success, the customers needs needs always need to be addressed. The way to do this is to always put the customer first. Making the customer satisfied can often mean supporting them after the sale. And this may be the most important thing for them. Being able to reach someone through a well defined system of support to address their immediate needs can put your company ahead of the competition, and always asking the question, “How Can I Help?”, when it comes to customer service beyond the sale.
- The idea of putting the needs of others first as a way of boosting your own position has plenty of merit.
- Put all other thoughts aside, and simply walk through a service event in the shoes of your client.
- Focusing on the client service experience has never been more important in our industry. And making meaningful improvement in this arena requires a sharp focus on the client first and foremost.
“A dedicated service line with extended and well-defined hours such as 9:00 a.m. – 10:00 p.m. can remove guesswork or feelings of unease surrounding an after-hours support request.”