Live Chat and Helpdesk Software

#1 Support Software

  • Home
  • Features
    • Company Updates
    • Info Articles
    • Industry News
    • Promotions
    • Press Releases
  • Commentary
  • News
  • Get Started Now!
You are here: Home / Commentary / In Customer Service, You Must Choose Between Speed and Wow. Or Do You? – Customer Think
In Customer Service, You Must Choose Between Speed and Wow. Or Do You? – Customer Think

In Customer Service, You Must Choose Between Speed and Wow. Or Do You? – Customer Think

May 26, 2017 By RhinoSupport Leave a Comment

When dealing with customer service issues, especially emails, it becomes easier to follow a script to get things done faster but you are sacrificing quality and personalization for speedy responses. There is a way to create a better customer experience while doing it in a timely manner. Tips include using Macros correctly, and using technology, especially AI when assisting customers. By following some of the tips outlined here, you can create that WOW effect customers are looking for without sacrificing efficiency.

Key Takeaways:

  • Customer service is a major key element for a business to succeed.
  • Speed and quality are both major concerns of customer service departments.
  • Speed & quality are not mutually exclusive. Customer satisfaction must come first.

“Failing to respond to customers in a timely manner becomes a greater fear than whether or not the customer is delighted.”

Read more: http://customerthink.com/in-customer-service-you-must-choose-between-speed-and-wow-or-do-you/

(abstract 3TKSOBLOHLGTX9AQN03SENGTGNLBBZ 3FDJT1UU748UOGV4I5UAYOVBQK8K5S A3PDOZ6I8PE9ZK)(authorquote 3DWGDA5POF47TPQ4QK139NXRX571VD 35LDD5557A4SWNGAA4BWFQ6XCF0KMK A1DCGB72N1UIPT)(keypoints 3XEDXEGFX3OT6PBAVXJWT930CFX0KQ 30OG32W0SUBVS590QJFTUAISX9UENC A29PIFKDFKVV0L)

Related posts:

  1. 5 ways field service supports top-notch customer service
  2. 5 Key Customer Service Mistakes You Need to Avoid – Business News Daily
  3. How to Wow Your Customers the Old School Way
  4. Use the Right Tools to WOW Your Customers

Filed Under: Commentary

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Most Popular Posts

The Importance of Help Desk Software
Why This Statistic Should Convince You to Add Live Chat

Why This Statistic Should Convince You to Add Live Chat

6 Examples of Epic Explainer Videos

6 Examples of Epic Explainer Videos

10 Ecommerce Blogs You Should Follow

10 Ecommerce Blogs You Should Follow

Comparing Rhino Support and Zendesk

Comparing Rhino Support and Zendesk

Categories

  • 4x Buyer Protection
  • Benefits of Live Chat
  • Commentary
  • Company Updates
  • Customer Service
  • emailpromo
  • FAQs
  • Features
  • How To
  • Increase Conversions
  • Industry News
  • Info Articles
  • Live Chat
  • News
  • Popular
  • Press Releases
  • Promotions
  • Quality Customer Support
  • Rhino Support
  • Rhino Support vs. Zendesk
  • Tips and Tricks
  • Trust Guard
  • trust seals
  • Uncategorized
  • website security

About · Contact Us · Get Started
Copyright © 2023 · Rhino Support