“Good enough” may or may not be good enough for all customers. Customer service can at times be likened to traffic control. The main difference is understanding this yet at the same time providing superior service for your customers. As every customer is different with different needs, one must also leave the experience with the customer and the customer service representative feeling a sense of accomplishment. This can lead to better relations with customers and even loyalty and brand recognition.
- You absolutely have to be your best in customer service, the worst, or less than Cause customers to leave.
- Good enough does not always pull it off for companies, it can more often than not leave a sour taste in their mouths.
- With a lot of stores having the option to buy things online, it’s harder to get the customer service experience, so it’s important to leaving a lasting importance.
“Thanks to the Internet, people rarely need to shop in a physical environment anymore. So, if they do go out to shop, one of the main reasons is for the experience.”