When it comes down to things like social issues, there are few that can top Starbucks. Starbucks is ahead of the game on social issues. They are not ahead of the game when it comes to labor relations. One of their latest controversies is called North Star, which is a customer service retraining initiative. North Star is actually a two year agenda to improve customer service at Starbucks. North Star is encouraging baristas to get to know their customers better.
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