When customer service is fueled by kindness, it can go a long way and improve your reputation by word of mouth. The author writes a heartfelt letter about the kindness shown to him during a recent outing to a local McDonalds. After an incident involving a grandchild that resulted in an upset kid and a trip to the restroom to clean up, he was pleasantly surprised when McDonalds comped their meals, showing kindness and earning a great reputation at the same time.
Read more: Kindness is at the heart of good customer service – Post-Bulletin
Leave a Reply