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You are here: Home / Commentary / Letter: Courtesy, respect two-way street for customer service – The Republic
Letter: Courtesy, respect two-way street for customer service – The Republic

Letter: Courtesy, respect two-way street for customer service – The Republic

May 30, 2017 By RhinoSupport Leave a Comment

I haven’t switched cell phone providers in years. I have a large plan, with phones for my husband, kids and a few people who work for me. More than a few times, a customer service rep has bailed me out when we’ve gotten close to our allotted number of minutes, tacking on a couple hundred extra that month to hold us over. Because of this, I can’t imagine switching services, no matter how much my kids plead for a fancy new phone only available from a competitor. Most people understand consumer loyalty, whether it’s for a car mechanic, diner or hotel chain. If you get good service, you keep going back. If your business is taken for granted, you’re ready to shop around.

Key Takeaways:

  • Being polite, courteous, and respectful is a necessity for customer service, as well as customers.
  • In recent years customers have become more demanding and rude to the point of even bullying customer service representatives.
  • Employees in customer service will give superior and friendly service given the chance to do so.

“I cannot recall a time I’ve truly been treated rudely by someone in any type of customer service in Columbus.”

Read more: http://www.therepublic.com/2017/05/20/letter_courtesy_respect_a_2way_street_for_customer_service/

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Related posts:

  1. Josh Feast’s Cogito Provides Technology To Bring Charm Back To Customer Service – Forbes
  2. Bad customer service? Blame the manager – The Sydney Morning Herald
  3. Study: Poor customer service pushes shoppers to switch brands – BizReport
  4. 5 ways field service supports top-notch customer service

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