I haven’t switched cell phone providers in years. I have a large plan, with phones for my husband, kids and a few people who work for me. More than a few times, a customer service rep has bailed me out when we’ve gotten close to our allotted number of minutes, tacking on a couple hundred extra that month to hold us over. Because of this, I can’t imagine switching services, no matter how much my kids plead for a fancy new phone only available from a competitor. Most people understand consumer loyalty, whether it’s for a car mechanic, diner or hotel chain. If you get good service, you keep going back. If your business is taken for granted, you’re ready to shop around.
- Being polite, courteous, and respectful is a necessity for customer service, as well as customers.
- In recent years customers have become more demanding and rude to the point of even bullying customer service representatives.
- Employees in customer service will give superior and friendly service given the chance to do so.
“I cannot recall a time I’ve truly been treated rudely by someone in any type of customer service in Columbus.”