People seeking to transition their part-time side businesses to full-time careers are urged to take special care to consider and maximize the quality of their customer service experience. The article goes on to cite some surveys, all of which show that customers are willing to jump brands and shell out more dough to feel better-treated as customers. The author continues with some semi-detailed tips on how to ensure that one’s provided customer service experience will keep a nearly full-time business thriving and expanding to sustain said business owner’s livelihood. These tips include things like targeted incentives, the building of a referral base, and constantly improving the ease and utility of whatever product is provided.
- Customers will pay more for better service. Large companies lack good customer service so the small companies have an advantage because they focus more on good customer service and keeping their custo
- To start expanding, find out how customers found you. Use this to your advantage to reach more new customers. Offer them an incentive to talk about your business and get it out there to more people.
- Keep your customers by providing proper training for your employees. This helps to keep them focused on excellent customer service.
“According to data from Sprinklr, 86 percent of consumers are willing to spend more to get a better experience.”