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You are here: Home / Commentary / Leveraging Your Brand’s Digital Presence for Customer Service Initiatives – HuffPost
Leveraging Your Brand’s Digital Presence for Customer Service Initiatives – HuffPost

Leveraging Your Brand’s Digital Presence for Customer Service Initiatives – HuffPost

June 20, 2017 By RhinoSupport Leave a Comment

Bad customer service is the biggest turn-off for consumers of a brand. In this digital age there are many ways to provide customer service and many of your patrons expect more than just a call center option. Utilize social media to provide help and address complaints placed there. Email can do a lot of the heavy lifting even if it isn’t ‘sexy’. Don’t forget self-service options or chat, chatbot and messaging features. The phone is still important and preferred for most users.

Key Takeaways:

  • It’s crucial to offer good customer service to your customers because it improves the brand experience all-around
  • Companies need to be aware of what’s going on on social media (like twitter & instagram) as well as what their customers are saying when they call & email them directly
  • Chatbots are a good addition to a company’s website because they are an effective way of helping a customer with no wait time

“Online chat, chatbots, and messaging platforms are the most innovative customer service channels on this list, and when grouped together, they represent a very popular option among users.”

Read more: http://www.huffingtonpost.com/entry/leveraging-your-brands-digital-presence-for-customer_us_5942e4ebe4b0d188d027fcc8

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Related posts:

  1. How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service – JOSIC – Digital Intelligence
  2. 7 Ways Brands Can Connect with Social Media Messaging
  3. How to Ensure Effective Customer Service Standards – JOSIC – Digital Intelligence
  4. Customer Service – Marketing Extension – JOSIC – Digital Intelligence

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