Live Chat and Helpdesk Software

#1 Support Software

  • Home
  • Features
    • Company Updates
    • Info Articles
    • Industry News
    • Promotions
    • Press Releases
  • Commentary
  • News
  • Get Started Now!
You are here: Home / Commentary / Life with Gracie: Why you’re getting bad customer service and not just from airlines – MyAJC
Life with Gracie: Why you’re getting bad customer service and not just from airlines – MyAJC

Life with Gracie: Why you’re getting bad customer service and not just from airlines – MyAJC

May 18, 2017 By RhinoSupport Leave a Comment

Lisa McLeod is a business expert who has examined customer services. She credits the manner in which employees are treated with the current trend of very poor customer service. If employees are treated like line items, they will perform to that standard. One example given is the vacant, disconnected service at most fast food places compared to the enthusiastic employees of Chic-fil-A. Jean Houston Shore works at a consulting firm. Her opinion is that people are claiming bad customer service when the issue is wanting, but not getting, a policy exception. McLeod disagrees with this opinion. She points out that even online businesses who back that up with live human employees can provide excellent customer service. The trick is to treat employees as valuable and not to put profits over people.

Key Takeaways:

  • When it comes to customer relations, the airlines have had a bad few months.
  • Bad customer service is not just an airline issue, but can happen anywhere.
  • If the company treats it’s employees like commodities, the employees will pay back in kind with bad customer service because they will care less.

“It puzzles me that people label customer service ‘bad’ when what really happened is that the customer wanted but didn’t get a policy exception.”

Read more: http://www.myajc.com/lifestyles/life-with-gracie-why-you-getting-bad-customer-service-and-not-just-from-airlines/sabPUmJlSDuIuaHmqBFYLK/

(abstract 3PIOQ99R7YMAUH8TQHPWA88BMPRUNT 3CPLWGV3MOZEX9IJI8Z72WHH6QY9N9 A2U31V169A20GY)(authorquote 3CMIQF80GNQAV3VKARJAYWP0OG6Q6O 3RUIQRXJBBOJABG7VSMIUD4N1QSLLV A36H3PO6JZD414)(keypoints 3PGQRAZX02KOR3K38E37CNOU5EKYSL 3S3AMIZX3U579VY95YVV8H6VY8FCDT A3KZ09970I4ZQC)

Related posts:

  1. Michael Hicks: Bad regulation leads to bad customer service – Muncie Star Press
  2. Why airlines get away with terrible customer service – Chicago Tribune
  3. 3p Weekend: United Can Learn From These Airlines About Customer Service – Triple Pundit (registration) (blog)
  4. What Bad Customer Service Costs Your Business

Filed Under: Commentary

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

  • Facebook
  • Google+
  • LinkedIn
  • RSS
  • Twitter

Most Popular Posts

The Importance of Help Desk Software
5 Reasons Customers Love Live Chat (and Will Love You, Too)

5 Reasons Customers Love Live Chat (and Will Love You, Too)

5 Simple Tips to Gain Repeat Customers

5 Simple Tips to Gain Repeat Customers

10 Ecommerce Blogs You Should Follow

10 Ecommerce Blogs You Should Follow

How to Know What Consumers Want: 5 Statistics That Explain It

How to Know What Consumers Want: 5 Statistics That Explain It

Categories

  • 4x Buyer Protection
  • Benefits of Live Chat
  • Commentary
  • Company Updates
  • Customer Service
  • emailpromo
  • FAQs
  • Features
  • How To
  • Increase Conversions
  • Industry News
  • Info Articles
  • Live Chat
  • News
  • Popular
  • Press Releases
  • Promotions
  • Quality Customer Support
  • Rhino Support
  • Rhino Support vs. Zendesk
  • Tips and Tricks
  • Trust Guard
  • trust seals
  • Uncategorized
  • website security

About · Contact Us · Get Started
Copyright © 2022 · Rhino Support