It is no wonder that bad regulation and bad customer service are linked. For example; the fiasco with a passenger from United Airlines that was physically removed from the plane. Because airlines have less regulation by the government they are also less transparent in their policies. This lack of regulation and transparency of policies lead to incidents like this with little recourse for the consumer. We as consumers normally put our trust into companies with our money buying products and services. The less money we spend on particular items can cause businesses to fail however necessities like air travel for some, we spend because there is no choice and at times pay the real price for it.
- United Airlines has experienced stock plunges due to a recent event which occurred on a flight in Chicago.
- Economists believe that most businesses should regulate prices based on quantity and the type of good being provided.
- If issues do arise and there are no alternatives, it is important for consumers to determine whether the industry is intricately regulated.
“Customer dissatisfaction with businesses is common, and we typically vote with our dollars.”