In the world of business, there are essentially nine best practices for your company’s customer service. These practices if followed by your staff, will go a long way to promote healthy and strong customer relations. You want 100% customer retention. If you feel that a customer is taking his or her business elsewhere, then you must do what you can to remedy the situation. You don’t want a customer leaving your business. One of the best practices to follow is to never argue with a customer. Don’t engage in an argument you have with a customer. It generally doesn’t end well, and your customer make feel un-respected and take their business elsewhere. At all times during either a phone call, text or letter, it is important the customer feels they are right. They may not right, but it’s best if they believe they are. Good customer service is important and phone calls you, within reason, be returned to the customer the same day, or at the very least the next day.
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