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You are here: Home / Commentary / One Concept that Improves All Your Customer Service Interactions … – Customer Think
One Concept that Improves All Your Customer Service Interactions … – Customer Think

One Concept that Improves All Your Customer Service Interactions … – Customer Think

May 30, 2017 By RhinoSupport Leave a Comment

These concepts may help improve interactions involving customer service. Deciding what will be specifically added and see how it may work in real life. Completing inventory with an understanding of who is being contacted. Developing rules to score a customer service experience with timing, differentiation, connection, and information. Measure certain metrics that allow you to see where one may improve. Share this data with teams so that they may also have the chance to improve. Give examples.

Key Takeaways:

  • Antidote! What I outline here is a plan that actually improves customer service.
  • There’s a well-crafted process behind this plan, so it’s actually more scalable than the usual approaches to customer service that are less formally conceived.
  • Sometimes those great ideas are clumsy when put into execution

“From having evaluated tens of thousands of customer service interactions, I find that when customer service disappoints it’s almost always because it has been managed in an overly general, cookie-cutter way.”

Read more: http://customerthink.com/one-concept-that-improves-all-your-customer-service-interactions/

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Related posts:

  1. Josh Feast’s Cogito Provides Technology To Bring Charm Back To Customer Service – Forbes
  2. How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service – JOSIC – Digital Intelligence
  3. 5 ways field service supports top-notch customer service
  4. Three Big Trends from LiveChat’s Customer Service Report – Customer Think

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