These concepts may help improve interactions involving customer service. Deciding what will be specifically added and see how it may work in real life. Completing inventory with an understanding of who is being contacted. Developing rules to score a customer service experience with timing, differentiation, connection, and information. Measure certain metrics that allow you to see where one may improve. Share this data with teams so that they may also have the chance to improve. Give examples.
Key Takeaways:
- Antidote! What I outline here is a plan that actually improves customer service.
- There’s a well-crafted process behind this plan, so it’s actually more scalable than the usual approaches to customer service that are less formally conceived.
- Sometimes those great ideas are clumsy when put into execution
“From having evaluated tens of thousands of customer service interactions, I find that when customer service disappoints it’s almost always because it has been managed in an overly general, cookie-cutter way.”
Read more: http://customerthink.com/one-concept-that-improves-all-your-customer-service-interactions/
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