That is when you need to start offering live chat to your online visitors if you are not yet doing so. Here is the link: RhinoSupport.com.
If you haven’t heard, live chat has continued to increase in popularity since 2009 when only 38% of online visitors were using it. Shoppers that have questions are looking for a live chat option. If they don’t see one, many of them are leaving the site to find someone they can quickly talk to about their concerns.
Cost Effectiveness & Productivity
Offering live chat is a smart business decision. Entrepreneurs who understand costs vs potential revenue and profit know that live chat is 400% less expensive than phone support. That’s because software is inexpensive (as low as $15/month) and customer service agents can service three or four live chat clients while the same agent can only take care of one phone call at a time. For longer phone calls, even more live chat questions can be answered during a call.
With mobile options, live chat is even more convenient, providing business owners with the ability to answer concerns from their online visitors from practically anywhere on the planet. And, as noted in the infographic from Website Builders, the average chat agent can do the work of 15 email support employees.
Not only does offering live chat significantly decrease the amount of phone calls business owners receive on a daily basis, but research has found that customers who chat with you are worth 4.5 times more than those who do not.
On average, these customers earn more money per year than those who do not, so these clients place more value their time. If you aren’t using live chat, they could leave your site all together rather than picking up the phone or writing an email. This means less money on average for each customer you have – just because you aren’t offering live chat.
View the full infographic here: https://websitebuilder.org/live-chat-infographic