Providing bad customer service is just as bad as bad advertising, it is very easy to implement the process of providing good customer service from your company as long as you follow some basic and easy guidelines. You need to realize that the customer and what they think is more important than what you think, the customer memory not always be right but the customer is always in charge. You need to go above and beyond in customer service and give customers more than what they expect and make sure your representatives have a pleasant attitude that would lead to pleasant outcomes.
- A little training, inspection by managers, and following simple procedures is all it takes to provide good customer service.
- Customer service is not about what you think, but about what the customer thinks.
- Customer service is also about doing what the customer expects, and more. They may not always be right, but they’re in charge.
“Service is an attitude with rules attached. They go hand in hand.”