No matter your business, providing excellent customer service really boils down to reducing the amount of effort that customers have to put forth to get a question answered or problem resolved. Live chat has become one of the most effect ways for businesses to provide instant support or information to their customers. If you have thought about implementing live chat support you may wonder “Will my customers actually use it?”
ProvideSupport.com has created an infographic that gives you answers to this question. Over half of surveyed customers report using live chat at least once, while a third have used it more than once. Live chat benefits for businesses include things like better support efficiency, greater customer engagement, increased customer satisfaction, higher conversion rates and increased sales. Check out the infographic below.