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You are here: Home / Commentary / Retailers, the customer experience is much more than just a frill
Retailers, the customer experience is much more than just a frill

Retailers, the customer experience is much more than just a frill

September 29, 2016 By RhinoSupport Leave a Comment

The online customer service experience is very important to the customer. Online retailers should consider all aspects of the online shopping experience, not just advertising and flashy banners. An important part of the online shopping experience is the checkout process, which should be easy and efficient in order to create good customer satisfaction.

Key Takeaways:

  • while “customer experience” may be a trendy buzzword on many a retailers’ lips, their view of it sometimes remains shortsighted.
  • Unfortunately, no one on the retailer’s side, ever reached out to me, not a single email or phone call.
  • even alleged leaders in online commerce are still a long way to go when it comes to customer experience, whose potential is too often underestimated as a “marketing tool

“moving on to finalizing my shopping cart, i was registered customer and saved my preferred setting in the past already, the system asked me to add a new billing address for no apparent reason.”

http://www.the-future-of-commerce.com/2016/09/14/customer-experience-retail/

Related posts:

  1. Luxury commerce is the next frontier for retailers
  2. 4 Tips for Delivering a Richer Customer Experience – Multichannel Merchant
  3. Improve Your Customer Experience by Fixing Its Faults
  4. How to Provide a 5 Star Customer Experience – Multichannel Merchant

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