So, you created an awesome product or service and are starting to generate some income from a few people. That’s awesome! Congratulations! Now that you have a few customers, it’s time to start taking care of them.
Rhino Support is a customer support help desk that gives business owners the ability to quickly and effectively correspond through emails and live chats. The process is slick, requiring no downloads and no coding skills.
A few features include:
View Ticket History
You can see ticket histories for each customer. To see the history, simply click on a past ticket. It’s an easy way to see which customers are understanding your company’s features and benefits and which are not. You can even choose market additional products or services to those customers who have had all their questions or concerns resolved. That’s because having and then resolving problems often provides business owners with the ability to increase their relationships with their customers.
Because each ticket has its own URL, it’s easy to share a ticket with team members. Not everyone on your team needs to be notified for each ticket, so being able to send tickets to the appropriate department saves everyone time and energy and gets problems solved quickly and efficiently.
So when you get to the point where your products or services are being purchased online, let Rhino Support provide you with the tools you need to make the most of your new, soon-to-be-loyal customer relationships.