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You are here: Home / News / Salesforce Releases Texting Customer Service Chatbot

Salesforce Releases Texting Customer Service Chatbot

January 30, 2017 By RhinoSupport Leave a Comment

Bots can help with customer service. They can gather information for the eventual interaction with a human rep, understand exactly what happened and what the consumer wants and even be empowered to solve basic issues, automatically. Bots have been around a long time —  phone systems ask you to speak your account number, say what you’re calling about or push a digit corresponding to what you want. The difference is that, while those kinds of bots typically annoy customers, chatbots have the potential to have the reverse effect.

Salesforce Releases Texting Customer Service Chatbot

Related posts:

  1. Bots Increase Customer Service Efficiency
  2. The move from mobile apps to chatbots
  3. Google wants to use artificial intelligence to boost customer service
  4. Consumers Worldwide Want the Human Element in Customer Service

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