This talks about caring about your customers if you run a business. Is it good to do this or is emotional involvement unnecessary? This is a good take on the subject and could offer a new outlook. It’s good to think of these things when you want to run a business because your customers are key.
- Poor customer service is rampant and shows in wait times and endless automated phone loops.
- Those companies in more competitive markets, however, are learning the value of changing their customer service tactics.
- Meanwhile, the worse company offenders are those that have “stuck” customers that don’t want the aggravation of changing, or don’t have many, or any, options.
“The biggest offenders are those who hold a monopoly in any one market.”